Innovation R&D

INNOVATION must be an ongoing process to be able to offer, in a pro-active way, increasingly ergonomic versions based on the latest technologies, adjusted to the latest regulations, expectations of final customers ... It is through this conviction that we are already in an R & D approach of transmitting information with:

IOT

(connected objects)

ROBOTICS

DATA PROCESSING

ARTIFICIAL INTELLIGENCE

OUR CUSTOMERS PARTICIPATE IN THE EVOLUTION OF OUR SOFTWARE THANKS TO THE USER CLUB

The first half of 2019 saw the creation of the Progiclean Users Club, which will gather its members twice a year.

USER CLUB OBJECTIVES : EXCHANGE ON PROGICLEAN AND MOBILITY TOOLS BETWEEN USERS AND DESIGNER

Our Progiclean club users allow to discuss on the features of the solution, its implementation, but also the problems encountered and perspective of evolution.

The main challenge of this club users is to make live and evolve the software without any commercial considerations.

Federating a community of users by setting up a relevant, coherent and constructive dialogue makes the emergence of mutual benefits possible.

As a software company, we have to adapt to "immerse ourselves" in many types of job and products. The challenge here is to target each user's concern in their working condition and quickly understand how the software can meet identified needs or those that are not identified yet.

THE USERS CLUB ADVANTAGES

Members can take advantage of exchanges times to note the axes of improvement of their solutions.

For users, the benefits include :

- Participating in moments of constructive exchanges and sharing the value of their involvement within the company, with the management but also with the operational teams who handle the software on a daily basis ;
- Learning through feedback from other users ;
- Participation in the enrichment of the customer experience, especially by raising the problematic axes of the software in its various dimensions.

For us, it is a virtuous circle that is set up. The benefits encountered include :

- The development of a network of users and customer loyalty ;
- Visibility on projects to accelerate the progress of its roadmap with the operators ;
- A gain in strategic information provided directly by customers to increase their expertise (the opinion of users of the solution is more valuable than those in-house) ;
- Real-time tracking of issues to prioritize features to develop ;
- A valuation of the technical solutions of the users of the software.

OPERATION OF THE CLUB USERS

Unwinding side, it can be punctuated by :

- A presentation by Progiclean team and its user club vision ;
- A presentation of our customers and their uses of the software ;
- Work in workshops to bring out business problems ;
- Consultations and reflections to provide solutions to the problems encountered.