Improving the profitability of service companies: key indicators and solutions?

Cleaning companies face many challenges in maintaining and improving their profitability. Customer satisfaction, operational efficiency and cost control are key to their success. But how can the profitability of cleaning companies be improved, what are the key indicators and what are the solutions? These are the questions we raise in this article.

Defining the objectives and KPIs relevant to a cleaning company

The first step in improving profitability is to identify the company's key objectives and choose the appropriate key performance indicators (KPIs) to measure them.

Examples of objectives and KPIs for cleaning companies :

• Customer satisfaction: Customer satisfaction rate, Net Promoter Score (NPS), Recommendation rate, Number of complaints
• Service quality: Incident resolution rate, Incident resolution time, Error rate
• Productivity: Resource occupancy rate, Number of tickets processed per day, Cost per ticket
• Profitability: Gross margin, Margin rate, Net profit

KPI monitoring and analysis to improve the profitability of cleaning companies

Regular monitoring of KPIs is therefore essential to identify areas for improvement and make the right decisions.

Tools such as dashboards and reporting software enable data to be visualized and analyzed efficiently. These include intelligent business intelligence (BI) tools such as DigDash.

Implement improvement actions to enhance the profitability of cleaning companies

Depending on the KPI results, it is therefore important to implement concrete actions to improve the company's performance.

Examples of improvement actions :

• Training teams to improve service quality
• Setting up processes to optimize productivity
• Negotiate prices with suppliers to reduce costs
• Investment in technological tools to improve efficiency

PROGICLEAN: Solutions for the profitability of cleaning companies

PROGICLEAN is much more than just software. It's a trusted partner committed to helping cleaning companies improve profitability.

PROGICLEAN has been developed for cleaning companies in tandem with Mobiclean, a mobile application that feeds directly into ERP systems. Mobiclean allows you to optimize your time and gain in profitability.

Here are some concrete examples of how PROGICLEAN can help you improve your profitability:

Cost reduction

• Automation of administrative tasks: PROGICLEAN automates many time-consuming tasks. This enables teams to concentrate on value-added activities and reduce staff costs.
• Process optimization: The PROGICLEAN solution optimizes internal processes. This reduces waste and improves productivity.
• Price negotiation with suppliers: PROGICLEAN can help you negotiate better prices with your suppliers thanks to its network of partners.

Increased productivity

• Real-time activity monitoring: The PROGICLEAN solution enables you to monitor team activity in real time. This enables you to identify areas for improvement.
• Better job planning: PROGICLEAN facilitates job scheduling. It also optimizes team rounds, reducing travel time and improving responsiveness.
• Instant communication: Instant communication between field teams and the back office makes for more fluid exchanges. You gain in efficiency.

Improving customer satisfaction

• Improved quality of service: PROGICLEAN solutions improve quality of service by reducing errors and guaranteeing on-time delivery.
• Proactive communication: PROGICLEAN facilitates communication with customers, keeping them informed in real time of the progress of their work.
• Monitoring customer satisfaction: PROGICLEAN enables you to monitor customer satisfaction and identify areas for improvement.

Business management

• Dashboards and reporting: PROGICLEAN provides customizable dashboards and reports to visualize key KPIs in real time.
• Profitability analysis: PROGICLEAN enables you to analyze your company's profitability by site, customer or project.
• Decision support: PROGICLEAN's data and analyses enable you to make informed decisions to improve your company's profitability.

In addition to these tangible benefits, PROGICLEAN is distinguished by :

• Business expertise: PROGICLEAN has in-depth knowledge of the needs of cleaning companies, and offers solutions tailored to their specific issues. PROGICLEAN's teams also have backgrounds in the sector.
• Personalized support: PROGICLEAN supports its customers throughout the project, from solution implementation to team training.
• Responsive technical support: PROGICLEAN provides its customers with responsive technical support to answer their questions and help them solve their problems.

PROGICLEAN is a trusted partner who will help you improve your profitability and achieve your business goals.