FAQ (FREQUENTLY ASKED QUESTIONS)

HOW MUCH DOES IT COST TO USE PROGICLEAN ?
  • Installation costs as a single payment.
  • User fees as a monthly subscription.
WHAT IS INCLUDED IN PROGICLEAN INSTALLATION FEES ?

They include start up maintenance, commissioning fees, setting up your documents, resuming your data (if needed) and training.

WHAT DOES PROGICLEAN'S SUBSCRIPTION MINE ?

Your monthly payment includes access to the Progiclean service ; the support service ; your dedicated account manager, as well as the maintenance and up-to-date updates of your software.

HOW LONG DOES MY ENGAGEMENT LAST ?

The Progiclean offer is based on a 3-year commitment by tacit agreement.

I WISH TO BREAK MY COMMITMENT BEFORE THE END OF MY CONTRACT ?

You must specify your request by registered letter 6 months before the release date you want.

HOW DOES THE SOFTWARE SET UP ?

We assign you a dedicated account manager who accompanies you in your implementation. At first, it detects your needs and then offers the most suitable offer for your company. Once your deployment plan has been established our technical teams create your environment and your Progiclean interface. Then your account manager trains your teams to use the software. Finally you are operational to digitize your actions on a daily basis. The duration of installation varies on average between 4 and 6 weeks.

HOW DO I ENTER THE PROGICLEAN SOFTWARE ?

Progiclean is a 100% web-based software, in SaaS mode. You can connect any type of device (computer, tablet, phone) with an internet connection and a web browser (preferably Chrome). For a good performance of your software, we recommend that you have the latest version of your browser.

IS THERE A CLIENT PORTAL AND AN EMPLOYED PORTAL ?

Yes, your Progiclean software allows you to optionally benefit from customer portals and / or portals.

WHERE ARE THE DATA FROM MY COMPANY HOSTED ?

PROGICLEAN is a 100% web software. Your data is hosted on remote web servers. We select our servers from service providers based in France. Our servers and access to your PROGICLEAN database are secure.

AND IF THE WEB SERVER FALLS IN FAULT OR HACKED, WHAT HAVE YOU EXPECTED ?

We perform backups of your database several times a day, which we keep on secondary servers to ensure an immediate and fast recovery of your data in case of problems.

AND IF TOMORROW, I DECIDE TO END MY PROGICLEAN USE, WHAT HAPPENS FOR ALL OF MY DATA AND INFORMATION ?

All your data is backed up daily. At any time, you can get them back them completely. Your data is your property, it will be returned to you in any case.

THE EMPLOYEES OF MY COMPANY DO NOT HAVE THE SAME LEVEL OF RESPONSIBILITIES. I WOULD LIKE TO CONTROL AND MASTER "WHO DOES WHAT". IS IT POSSIBLE ?

Absolutely. There are user profiles with different levels of access. For example, an employee in charge of drawing up quotes and contracts may be excluded from HR information (personal information of employees), accounting data (invoicing, collection, etc.). You have the hand to create and define profiles and access for each of your employees.

IF AN EMPLOYER LEAVE MY BUSINESS, CAN I IMMEDIATELY BLOCK HIS ACCESS ?

Yes, as an administrator, you can in 1 click to deny access to PROGICLEAN and all mobility tools.

WHEN YOU CHANGE YOUR SOFTWARE TO NEW FEATURES AND OPTIMIZATION, DO YOU NEED TO VERIFY THE VERSION ?

No. Progressive maintenance of the PROGICLEAN software is integrated into your subscription. You benefit systematically from each optimization, new functionality and improvement of the tool.

IS PROGICLEAN SOFTWARE INTERFACED WITH ALL MARKET ACCOUNTING SOFTWARE ?

Yes. Our PROGICLEAN software allows a standardized export for integration on accounting software (SAGE, CEGID, EBP, ...).

IS THE PROGICLEAN SOFTWARE INTERFACED WITH ALL MARKET PAYMENT SOFTWARE ?

Yes. Our PROGICLEAN software allows standardized export for integration with payroll software.

IS PROGICLEAN A CRM OR AN ERP ?

Both. Indeed, the CRM is the acronym for "Customer Relationship Management". The purpose of CRM is to help you to optimize prospecting and sales management. ERP, Enterprise Resource Planning, optimizes the production costs of a company.