INNOVATION must be a continuous process in order to be able to offer, in a pro-active way, more and more ergonomic versions based on the latest technologies, adjusted to the latest regulations, expectations of the final customers... It is through this conviction that we are already in an R&D process of information transmission with :
The first half of 2019 saw the birth of the Progiclean user club, which allows its members to get together at lively meetings twice a year.
Our Progiclean users' club provides an opportunity to discuss the features of the solution, how it is used in practice, but also the problems encountered and the prospects for development. The main goal of this user club is to make the software live and evolve without any commercial consideration.
Federating a community of users by setting up a relevant, coherent and constructive dialogue makes it possible for reciprocal benefits to emerge.
As a software publisher, we have to adapt to "immerse" ourselves in several types of businesses and products. The challenge here is to target each user's concerns in their working conditions and to quickly understand how the software can meet identified needs or those that are not yet identified.
THE ADVANTAGES OF THE USER CLUB
The members can take advantage of the exchange time to note the areas of improvement of their solutions.
For users, the benefits include:
For us, it's a virtuous circle that is being put in place. The benefits we have encountered include:
THE FUNCTIONING OF THE USER CLUB
The process can be punctuated by either :