Integrating new customers/users: a performance contract

Effective integration of new customers/users is more than just a formality. It's an important step that can determine the long-term success of companies, especially in a sector as varied and specific as cleaning. PROGICLEAN, the ERP software dedicated to this sector, understands this challenge perfectly. The integration or onboarding of new customers/users is a necessary element in guaranteeing their success and, consequently, company performance.

Let's take a closer look at why onboarding is so essential, and why it's no longer an option. But also the unique challenges facing this industry, and how PROGICLEAN sets itself apart by offering a customized approach tailored to each company.

The vital importance of successful onboarding for the integration of new customers/users

Onboarding refers to the process of welcoming and guiding new customers/users into a system or platform. It's more than just a formality; it's the foundation on which the success of companies using ERP software rests.

When it comes to ERP software, successful onboarding offers a myriad of advantages:

• Better mastery of the software's functionalities, for optimal use. But also a rapid increase in user productivity.
• Save time and efficiency, reducing frustration and calls to customer support.
• Improved productivity. This enables users to concentrate on their missions and quickly achieve their objectives.
• Enhanced customer satisfaction to help build loyalty and positively promote the solution.

On the other hand, poorly managed onboarding can have harmful consequences:

• Difficulty of adaptation and frustration among users.
• Delays in software operation and loss of valuable time.
• Increased risk of errors and disruptions to operations.
• Customer dissatisfaction leading to abandonment of the solution.

Challenges specific to cleaning companies in integrating new customers/users

Companies in this sector face particular challenges when adopting new technologies. For example: complex business processes, individualized needs and a major concern for data security.

• Complex and often company-specific business processes.
• Individualized needs and a wide range of services.
• Crucial importance of sensitive and personal data security.

Standard onboarding is therefore not enough to meet the specific requirements of these sectors.

A personalized, tailored approach is essential to ensure a smooth, successful transition to the new software.

The PROGICLEAN solution: tailor-made onboarding for optimum results

progiclean stands out for its unique, personalized approach to onboarding. Our team of experts is committed to :

• Understand each customer's specific needs and analyze their business processes.
• Define a personalized onboarding plan. Based on the customer's objectives and expectations, but also on availability.
• Offer training and support tailored to users. Taking into account their level of experience and specific needs.
• Provide tools and resources to make learning and using the software easier, with webinars, newsletters and documents.
• Ensure continuous follow-up and quality customer support. Our aim is to answer questions and solve problems. Our teams include a dedicated CSM department (link to article), as well as tools to answer your questions. ( Article ticketing

The PROGICLEAN team is committed to understanding each customer's specific needs, defining an appropriate onboarding plan, providing customized training and support, making tools and resources available, and ensuring ongoing monitoring and high-quality customer support.

Tangible results for enhanced performance

Thanks to the PROGICLEAN approach, customers see a significant improvement in productivity, fewer errors and incidents, high customer satisfaction and increased loyalty.

Read our customer testimonials here: Youtube page

PROGICLEAN, your trusted partner for successful onboarding

Onboarding is an important investment for the success of companies in the service sector. PROGICLEAN positions itself as a trusted partner, offering a tailor-made solution and committing itself to accompanying its customers towards success.

Contact PROGICLEAN today to find out how we can help you make a successful transition to our solutions and achieve your goals.