How a business ERP can help you strengthen your customer relationship

SENEF and its ERPs, Progiclean and Mobiclean, intervene to transform your approach and guarantee seamless communication with your customers. In this article, we explain how to strengthen your customer relationship with our Progiclean ERP.

Lack of communication and transparency becomes problematic

Customer feedback often reveals a common concern: the lack of clear information about upcoming interventions. In other words, clients want to be informed in real time, understand the details of each intervention, and have the ability to customize their services according to their specific needs.

Progiclean reinvents the customer experience

Real-time communication:

Progiclean puts an end to the mystery surrounding interventions by offering real-time communication. Indeed, customers now have instant access to updates regarding schedules, scheduled speakers, and also any possible changes. This transparency builds trust and eliminates uncertainty.

Simplified follow-up of interventions:

Customers can easily track the status of each job. From start to finish, they are informed of progress, possible delays, and achievements. This visibility gives customers peace of mind knowing that their needs are professionally taken care of.

Personalization of services:

Either way, every customer is unique, and Progiclean recognizes this diversity. The platform allows for easy customization of services. Guests can specify their preferences, special requests, and adjust schedules according to their personal constraints. This personalization strengthens the bond between customers and service providers.

 Offer a stronger customer relationship

Progiclean is committed to solving the problem of insufficient communication and lack of transparency in the cleaning sector. Indeed, by integrating this solution, companies can not only meet the growing expectations of customers but also exceed their needs by providing an exceptional experience.

By adopting Progiclean, you are investing in proactive communication, transparent follow-up of interventions, and personalization of services that will catapult your company to new heights of customer satisfaction. Don't let a lack of communication tarnish your reputation.